The application will start.
Please download the PCBest Networks SIP PBX here.
Then unzip the file by winzip, and run the "setup.exe" file.
NOTE: Your machine must have .NET Framework 2.0 installed. If you don't have .NET Framework 2.0 on the machine, the setup program will ask you to download it and install.
Find the shortcut in Start/All Programs, or on the desktop.
The application will start.
Assume we set up 3 SIP accounts.
Click Menu(Options/SIP Accounts)
SIP Accounts List Dialog:
Click "Add" button: We set up PCBest4000 SIP account for inbound call.
Setup another CallWithUS SIP account for outbound calls.
Setup the third CallCentric SIP account for outbound calls.
You will see all the SIP accounts in the list.
Click OK button to close the dialog. You need to restart the PBX service to make the SIP accounts effective.
We set up 3 extensions here too. Click Menu(Options/Extensions)
Extensions List Dialog:
Click "Add" button to set up extension 101
Setup another extension 102.
Then setup a virtual extension 103 which uses outbound rule to dial outside phone number. When the call is directed to this phone line, PBX will use outbound dialplan to reach the number.
We will define a 9* outbound rule in dialplan.
You will see all the extensions in the list.
We set up 2 ACD groups here. Click Menu(Options/Hunt Groups(ACD))
ACD List Dialog:
Click "Set Agent" button to set up agents. ACD agents are the working people who can use any extensions to answer the ACD calls. Before agents start to work, they must sign in on an extension.
The Agent List Dialog:
Add an agent 2001.
Then add two more 2002, and 2003. See the list
Go back to the ACD List, then we add an ACD group "ACD1". It will deliver calls to extensions 101 and 102.
Then we add another ACD group "ACD2". It will deliver calls based on agents code 2001,2002,and 2003.
ACD list:
We set up 1 Call Parking Slot. Click Menu(Options/Parking Slots)
Parking slots List Dialog:
Click "Add" button to set up Call Park 1. *61 means when agents need to park the
call, they press *61. When agents want to pick up the call in Call Park 1, they
dial into pbx by *61.
Call Park 1 is in the list.
We set up 1 ring group. Click Menu(Options/Ring Groups)
Ring Groups List Dialog:
Click "Add" button to set up "Ring Group 1".
Add ring group destination:
"Ring Group 1" is in the list
Now it is the time to setup dial plans, which is the most important part define
your call routes. Click Menu(Options/Dial Plans)
Dial Plans List Dialog:
Click "Add" button to add one inbound plan "PCBest4000", and direct any calls to
4000 to ACD1.
Define an outbound dialplan using CallWithUs's SIP account. We assume any calls
to 9* will be regarded as outbound calls, and will be using CallWithUS SIP account
to dial out.
Same we define another outbound rule 8* to use CallCentric's account:
Dialplan List:
